(c.d. "Whistleblower System")
Compliance with laws and internal rules, as well as the principles contained in our Code of Ethics and Code of Conduct for Business Partners, is of utmost priority at Eurocar. The success of our Group is based on respecting the values of Integrity and Compliance. To meet these standards, it is important to become aware of potential misconduct by employees and suppliers and to put an end to it. Therefore, we have tasked the Central Investigation Office with managing an independent, impartial, and confidential Whistleblower System on our behalf.
A fundamental pillar of our Whistleblower System is the principle of procedural fairness. It also ensures the maximum possible protection of whistleblowers, implicated persons, and employees who contribute to the investigation of reported misconduct.
This also includes the opportunity to make anonymous reports and communications. We ensure that no procedures are carried out to identify anonymous whistleblowers who do not abuse our Whistleblower System. Retaliation against whistleblowers and all persons contributing to investigations will not be tolerated. Reported persons are presumed innocent until proven guilty. Investigations will be conducted with the utmost confidentiality, and information will be handled in a fair, prompt, and protected process.
Qualified and experienced colleagues from the Central Investigation Office thoroughly examine each report of potential misconduct by a Volkswagen Group employee and systematically follow it up. First, you will receive a confirmation of receipt. The Central Investigation Office then evaluates your report. This includes gathering information on the facts, particularly from the whistleblower.
Only if this initial assessment shows reasonable suspicion of a violation will an investigation be initiated by a dedicated Investigation Unit. Subsequently, the investigation results will be evaluated by the Central Investigation Office, and appropriate measures will be recommended. Information on the status and outcome of the procedure will be provided to you without undue delay.
Potential violations of the Code of Conduct for Business Partners, including serious risks and violations of Human Rights and the Environment by direct and indirect suppliers, can also be reported to the Central Investigation Office. The Central Investigation Office will inform the competent offices, which will handle the matter accordingly. This includes, in particular, taking necessary measures to minimize or end violations and/or risks.
You can find information here on the process rules applicable to the Volkswagen Group's Complaint Procedure: https://www.volkswagen-group.com/de/publikationen/weitere/rules-of-procedure-for-the-volkswagen-group-complaints-procedure-2007
* Processing time varies depending on the subject of the procedure
If you have questions, requests, or complaints related to the purchase of new or used vehicles or concerning service activities carried out at one of Eurocar's Dealerships or regarding services possibly provided by our Business Partners, we ask you to contact the relevant staff directly or address the request to the contacts indicated in the "Contacts" section. We are confident of your understanding that the Whistleblower System does not handle such matters.
The Whistleblower System offers various channels to report potential misconduct by employees, allowing for a quick review and reaction by our company if necessary. However, this does not affect the legal right to contact designated authorities as described below.
You can make a report 365 days a year, 24 hours a day, using the numbers in the downloadable attachment here: https://goto.speakup.report/en-GB/phs/phone-numbers
You have the option to use an internet platform to contact the Central Investigation Office in multiple languages. This system is confidential and technically secure. Even if your language is not included in the reporting channel list, you can still use any other language to submit the report. You can also contact the Central Investigation Office in any language, either through electronic communication or by mail.
Link: https://goto.speakup.report/phs
Organizational code dedicated to Porsche Holding Salzburg: 122333
The Volkswagen Group has appointed external lawyers as ombudspersons. They provide advice on the Whistleblower System or ensure that reports are forwarded anonymously to the Investigation Office if desired. If you want to contact Volkswagen's Ombudspersons, you can find their contacts here: https://www.ombudsmen-of-volkswagen.com/
You can contact the Central Investigation Office via email: io@volkswagen.de
Volkswagen AG, Ufficio d'Indagine Centrale
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg (Germany)
You can contact the Central Investigation Office by email at the following address: io@volkswagen.de
You can easily download the SpeakUP app using the QR code below and submit your comments directly through the app. Use the Porsche Holding Salzburg code: 122333.
QRCode to automatically enter the PHS organizational code, required when the app is opened for the first time:
Alternatively, a report can also be addressed to the Eurocar Supervisory Body, reachable via email at: odv@eurocar.it.*
Questions or suggestions for improving the Whistleblower System can also be addressed to the Central Investigation Office. Additionally, for all matters related to the Whistleblower System, the Porsche Holding Compliance Department can be contacted via email at hinweis@porsche.co.at or the local Compliance Officer at whistleblowing@eurocar.it.
Questions or suggestions for improving the Whistleblower System can also be addressed to the Central Investigation Office.
If you have been interviewed as part of an investigation, you have the opportunity to leave your feedback by contacting the Ombudspersons, as an independent body.
Additionally, for all matters related to the Whistleblower System, our Compliance Officer can also be contacted by sending an email to the following address: whistleblowing@eurocar.it
In attuazione della Direttiva (UE) 2019/1937, è stato emanato il D.Lgs. n. 24 del 10 marzo 2023 riguardante “la protezione delle persone che segnalano violazioni del diritto dell'Unione e recante disposizioni riguardanti la protezione delle persone che segnalano violazioni delle disposizioni normative nazionali”, il quale introduce l’istituzione di un canale di segnalazione esterno gestito dall’Autorità Nazionale Anti-Corruzione (ANAC). È possibile effettuare la segnalazione, alle sole condizioni previste dalla normativa, accedendo al portale dei servizi ANAC al seguente link: Whistleblowing - Autorità Nazionale Anti-Corruzione (https://www.anticorruzione.it/-/whistleblowing).
* Information on communication management Communications sent to the address odv@eurocar.it are managed in total autonomy and confidentiality by the company's Supervisory Body established pursuant to Legislative Decree no. 231/01. To ensure maximum protection of personal data and information, it is noted that the management and storage system resides on Microsoft servers, and access to the dedicated email box is exclusive to the Supervisory Body (direct recipient and manager) and protected by confidential credentials not shared with any other department, function, or person in the company (e.g., IT, Management, or Compliance).
